Articles

“Oversight Options” – Fresh Insights on Oversight – Virtual Class Announced – October 20

Fresh insights on Oversight of third party vendors is provided in this newly developed and scheduled class for compliance managers, vendor managers, auditors and/or recovery managers.  A solid, practical and insightful oversight program is essential for compliance with regulations and well as to validate consumer protection and verify contract requirements, in addition to maximizing results.  Hear collection industry experts, Bev Evancic and Ken Evancic, as they provide strategy, process and practical tips for the oversight of your vendors.  Hear “Oversight Options” fresh insights on oversight with concentration of four key risk areas: Financial Risk, Operational Risk, Contractual Risk and Compliance Risk.  Virtual Class – special 2 for 1 pricing for registrations received prior to September 20.

Probate Finder OnDemand® Celebrates 10-Year Milestone

MINNEAPOLIS (DATE)DCM Services, LLC (“DCMS”) and its sister company, Forte, LLC, the industry leaders in data and contact management solutions for the estate and specialty receivables recovery market, celebrate 10 years of the nation’s only online probate claim filing solution, Probate Finder OnDemand. 

Probate Finder OnDemand was launched in 2010. Since then, its Software-as-a-Service (SaaS) model has grown to serve an expansive client base spanning several end-markets including financial services, auto, retail, credit unions, and healthcare. Probate Finder OnDemand allows users to access our patented Probate Finder® technology and automate robust and complex probate location, matching, and claim presentation processes.

Collections Face A New Reality

In the classic movie “The Wizard of Oz,” Dorothy steps out of her house after experiencing a tremendous storm and says, “Toto, I’ve got a feeling we’re not in Kansas anymore.”  The same revelation applies to the collection industry, which has been weathering severe social and economic conditions.  As your collection organization emerges from the other side of this storm, you will be stepping into a dramatically altered collection environment.  Welcome to our new reality.  This changed environment represents a significant shift in how you engage in collections going forward and will require organizations to react, adapt, and engage quicker.  

Guidance on Preparing Workplaces for COVID-19

The Occupational Safety and Health Administration (OSHA) developed this COVID-19 planning guidance based on traditional infection prevention and industrial hygiene practices. It focuses on the need for employers to implement engineering, administrative, and work practice controls and personal protective equipment (PPE), as well as considerations for doing so.

This guidance is intended for planning purposes. Employers and workers should use this planning guidance to help identify risk levels in workplace settings and to determine any appropriate control measures to implement. Additional guidance may be needed as COVID-19 outbreak conditions change, including as new information about the virus, its transmission, and impacts, becomes available.

2019 reputation rankings: The biggest movers

The banking industry has some work to do to improve its reputation. After years of steadily climbing, banks’ reputation scores, as tracked by American Banker and the Reputation Institute, slipped for the second consecutive year in 2019, both with customers and noncustomers. Worse, of the 16 industries the Reputation Institute tracks, only one — telecommunications — currently has a worse reputation than banks.